Terms of Service

Last updated: 2 November 2026

These terms govern use of www.hairdepot.co.za and purchases from Hair Depot. Please read them together with the policies linked in our website footer before placing an order.

1. About Hair Depot

Hair Depot is the trading name of Tunovect (Pty) Ltd.

Company registration: 2023/935708/07
Business and legal correspondence address: 6 Shell Road, Table View, Cape Town, 7441, South Africa
Email: larry@hairdepot.co.za
Telephone: +27 63 736 2656

Product returns and equipment deliveries require separate dispatch instructions. Please contact us before sending goods.

Your purchase agreement is with Tunovect (Pty) Ltd trading as Hair Depot. Shopify provides our ecommerce platform.

2. Use of the website and accounts

• You must be legally capable of entering into the transaction or act with the necessary authority.

• Provide accurate contact, billing and delivery information and keep your account details current.

• Keep login credentials secure and notify us promptly of suspected unauthorised access.

• Do not impersonate another person, access another customer’s information, interfere with website security or use our services unlawfully.

• A person ordering for a business must be authorised to act for that business.

We may restrict access where reasonably necessary to address fraud, security threats or material misuse. This does not remove obligations relating to existing purchases, refunds or applicable warranties.

3. Product information and suitability

We take reasonable care to present accurate product descriptions, specifications, prices and availability.

Images illustrate the products. Screen settings may affect colour appearance, and packaging may change. We will not substitute a materially different product without your agreement.

Check product size, model, equipment compatibility and intended use before ordering. Ask us for assistance if you are uncertain or require a product for a particular purpose.

Follow the manufacturer’s instructions, warnings, storage requirements and maintenance guidance. Products labelled for professional use must be used by appropriately trained persons.

Beauty and haircare results vary with individual circumstances and correct application. This does not limit applicable product-quality or fitness-for-purpose obligations.

4. Prices and payment

• Prices are in South African rand.

• Consumer prices include VAT unless clearly stated otherwise. Professional prices must identify their VAT treatment.

• Applicable delivery charges and the final total are shown before payment.

• All orders are prepaid. Hair Depot does not offer credit accounts.

• Dispatch takes place after payment has cleared and availability has been confirmed.

• An EFT payment notification is not confirmation that funds have cleared.

Prices and promotions may change for future purchases. We do not increase the agreed price of an accepted order without your agreement.

Use the payment methods provided at checkout or official payment instructions. Independently verify unexpected changes to banking details using our established contact details.

5. Orders, acceptance and availability

Before submitting an order, check the products, quantities, delivery details, discounts and total. Contact us promptly if you identify an error.

An automated acknowledgement or payment receipt confirms receipt of the order or payment. It does not by itself confirm acceptance unless it expressly states that the order has been accepted.

We accept an order when we expressly confirm acceptance or dispatch it. Orders are subject to availability and reasonable payment and fraud checks.

If we cannot supply an item, we will contact you promptly about an agreed alternative, revised delivery arrangement or refund. We do not substitute goods without permission.

We may correct genuine listing errors and will explain material errors affecting an order. We will not use an error clause to remove rights relating to displayed prices, accepted orders or refunds. Any cancellation must be lawful, and amounts due for refund will be returned promptly.

6. Delivery and fulfilment

Our available delivery services, charges and estimated timeframes are set out at checkout and in our Shipping Policy.

• Provide a complete, accessible delivery address and a reliable contact number.

• Delivery estimates depend on stock location, courier service, destination and operating days. We will communicate material delays.

• Some products are dispatched by approved third-party fulfilment partners.

• An order may arrive in separate parcels. We will provide the relevant delivery information.

• Where offered, you may choose consolidated delivery, which may take longer.

• Any additional charge for an optional delivery arrangement must be disclosed and accepted before it is incurred.

Hair Depot remains your contact for purchases made through our store, including goods dispatched by a fulfilment partner.

If we choose to split dispatch, we will not add an unexpected delivery charge after checkout. An optional split or expedited service requested by you may carry an agreed additional charge.

If delivery fails because the address supplied is incorrect or an agreed delivery cannot be completed, we may quote a reasonable redelivery charge. Any charge will be explained before redelivery is arranged.

Contact us promptly about missing or damaged parcels. Courier investigations and cover arrangements do not remove your applicable rights against Hair Depot.

7. Returns, refunds and cancellations

Our Returns and Refunds Policy, linked in the footer, explains:

• The 14-day voluntary change-of-mind return period and its conditions.

• Hygiene-sensitive products and applicable exclusions.

• Return delivery arrangements and charges.

• Incorrect, damaged or defective goods.

• Refund processing and statutory cancellation rights.

Please request a return before dispatching goods so we can provide the correct reference and destination.

The voluntary return window does not limit qualifying defect claims or other statutory rights. Sale items retain their applicable consumer protections.

If you wish to cancel an order before dispatch, contact us promptly. We will confirm its status and the applicable cancellation or return arrangements.

8. Equipment registration, warranty and repairs

Our Equipment Warranty, Care and Returns policy applies to Elchim and other equipment alongside the relevant brand warranty and your statutory rights.

Register equipment at www.hairdepot.co.za as soon as possible. The sooner you register, the better we can assist with enquiries, warranty assessments and repairs. Registration is encouraged and is not a condition of statutory rights.

Keep your proof of purchase and equipment details.

Reported faults may require inspection. Normal wear, accidental damage, misuse and maintenance issues are assessed separately from manufacturing defects.

Chargeable assessments, repairs and additional work require disclosure of the costs and your approval before they proceed. Equipment support requests do not automatically authorise paid work.

9. Professional accounts and resale

Professional access requires an application and manual approval. Approval allows access to the professional products, prices and offers made available to that account.

• All professional purchases remain prepaid.

• Approval does not create credit terms, exclusivity, a guaranteed stock allocation or an agency appointment.

• Use accurate business, contact and VAT information and notify us of changes.

• Professional pricing and access credentials must not be shared with unauthorised users.

• Product-specific resale, marketplace or professional-use conditions must be disclosed and agreed where applicable.

• Recommended retail prices are advisory. Independent resellers determine their own resale prices.

Separate written professional supply terms may supplement these terms. A professional account does not, by itself, remove applicable consumer protections.

10. Promotions, bundles, rewards and affiliates

Offers apply only during their stated period, to eligible products and customers, and subject to disclosed stock or quantity limits.

Discounts, bundles, complimentary gifts, loyalty rewards and affiliate benefits cannot be combined unless expressly permitted.

Rewards earning, redemption, exclusions and adjustments are governed by the published programme terms. Returns, cancellations and refunds may result in corresponding points or reward adjustments.

For promotional returns, refunds reflect the amount paid and the applicable discount allocation. Complimentary items have no separate cash refund value.

We may investigate suspected misuse, duplicate claims or artificial transactions and correct demonstrable errors. Any restriction or adjustment must be reasonable and consistent with the offer terms and applicable law.

11. Privacy, communications and Shopify

Our Privacy Policy explains how we process information for orders, accounts, professional applications, rewards, equipment support and marketing.

Essential transaction and support messages are separate from optional marketing. Marketing preferences can be updated or withdrawn as explained in that policy.

Our store is hosted by Shopify, which processes information when you visit and purchase from it.

We use Shopify Network Intelligence. This allows Shopify to use information from interactions with our store together with information from interactions with other merchants and Shopify to provide enhanced services, including personalisation, store improvements and advertising.

Information is shared with Shopify and relevant service providers, which may be located outside South Africa. Other merchants do not receive access to your individual customer records through this feature.

See our Privacy Policy, available privacy controls, Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal for further information and relevant choices.

12. Website content, reviews and external links

Website text, photographs, logos and other materials belong to Hair Depot or their respective owners. Purchasing a product does not grant unrestricted permission to reproduce brand or website materials.

Approved resellers may use assets supplied for authorised promotional purposes, subject to the accompanying conditions.

Reviews must reflect genuine experience and must not contain unlawful material, misleading claims or another person’s private information. We may moderate submissions for these reasons.

By submitting a public review, you permit us to display it with your chosen public name and make formatting changes that do not alter its meaning. Private support correspondence is not automatically authorised for public advertising.

External websites and optional third-party services have their own terms. This does not remove our responsibility for products purchased from Hair Depot.

13. Service interruptions and responsibility

We take reasonable steps to maintain the website and resolve errors, but access may occasionally be interrupted by maintenance, technical faults or events outside our reasonable control.

If an interruption affects a paid order, contact us so we can confirm the order and resolve the issue.

Nothing in these terms excludes liability for fraud, gross negligence, wilful misconduct, statutory product liability or any other responsibility that cannot lawfully be excluded.

We do not require you to waive mandatory consumer rights or accept a blanket exclusion of product warranties.

14. Complaints and applicable law

Please send complaints to larry@hairdepot.co.za, including your order or service reference and the resolution you seek.

We will investigate and communicate the next steps. You may approach the appropriate ombud, regulator, tribunal or court without first obtaining our permission.

These terms are governed by South African law. Mandatory consumer rights take precedence over conflicting provisions in these terms or related policies.

15. Changes and related policies

We may update these terms for future website use and purchases. Changes do not retrospectively reduce rights relating to an existing order or warranty.

Read these terms together with our:

• Returns and Refunds Policy.

• Shipping Policy.

• Equipment Warranty, Care and Returns policy.

• Privacy Policy.

• Applicable rewards, promotion and professional supply terms.

Specific written terms agreed for an order apply to that order, subject to mandatory law. If one provision is unenforceable, the remaining provisions continue where they can reasonably operate independently.

You may save or print these terms for your records.