Shipping and Delivery Policy

Last updated: 2 November 2026

Hair Depot delivers within South Africa through appointed couriers and fulfilment partners.

1. Delivery charges

Our Economy delivery rates apply equally to retail customers and approved professional accounts:

• Orders below R850: R135 delivery.

• Orders of R850 or more: Free Economy delivery.

• Estimated delivery: 3–5 business days after dispatch.

Prices and delivery charges include VAT. The qualifying order value is the merchandise subtotal after discounts and reward redemption, excluding delivery.

The applicable delivery charge is displayed at checkout before payment.

2. Order processing

Orders are prepared after payment has cleared and stock availability has been confirmed.

Processing and dispatch take place on business days, excluding Saturdays, Sundays and South African public holidays.

An order acknowledgement or payment receipt does not mean the parcel has been dispatched. We will contact you if stock availability or another material issue affects your order.

3. Delivery times

Economy delivery is estimated at 3–5 business days after dispatch. Order preparation takes place before courier transit begins.

Delivery timing depends on the destination, dispatch location and courier operating conditions. Remote destinations or service disruptions may require additional time.

We will communicate material delays and assist with revised arrangements or applicable cancellation and refund options.

4. Warehouses and separate deliveries

Products may be dispatched from Hair Depot or an approved fulfilment partner. Orders containing products held at different locations may arrive in separate parcels, on different days.

• Separate tracking information is supplied where available.

• We will not add an unexpected charge if we choose to split dispatch after checkout.

• Consolidated delivery can be requested before dispatch. We will confirm whether it is practical and how it affects timing.

Hair Depot remains your contact for purchases made through our store, including products dispatched by fulfilment partners.

5. Delivery information and access

Provide a complete street address, suburb, town or city, postal code and contact number. Include the business name, unit number, access instructions and receiving hours where relevant.

Please ensure an authorised person is available to receive your parcel.

Contact us promptly if your delivery details need correction. Changes after dispatch depend on the courier’s ability to redirect the parcel.

A reasonable redelivery or redirection charge may apply where delivery fails because of incorrect details or unavailable access. Any proposed additional charge will be explained and agreed before further arrangements proceed.

6. Tracking and receipt

Tracking details are sent to the contact information supplied with your order once available.

Please check parcels for visible damage, tampering or missing packages when receiving them. Record concerns with the courier where possible, retain the packaging and take relevant photographs.

Contact us promptly about any discrepancy. Signing for delivery does not prevent you from reporting concealed damage, incorrect goods or a qualifying defect.

7. Missing, damaged or incomplete deliveries

Email larry@hairdepot.co.za with your order number and details if:

• Tracking shows an unexplained delay.

• A parcel is marked delivered but cannot be located.

• Goods arrive damaged, incorrect or incomplete.

We will investigate with the courier or fulfilment partner and explain the next steps. Keep the goods and packaging available until we provide instructions.

Courier investigations and claim arrangements do not replace or limit your applicable rights against Hair Depot.

8. Other delivery arrangements

Our standard checkout service is Economy delivery. Express delivery, collection or other arrangements are available only if separately confirmed by Hair Depot.

Please do not travel to a warehouse or our business address without written confirmation of an agreed collection.

9. Returns and equipment support

Returns are handled under our Returns and Refunds Policy.

Equipment registration, warranty assessments, repairs and servicing are explained in our Equipment Warranty, Care and Returns policy.

Both policies are available in the website footer. Contact us for a reference and dispatch instructions before returning goods.

10. Contact

Hair Depot — Tunovect (Pty) Ltd
Email: larry@hairdepot.co.za
Telephone: +27 63 736 2656
Website: www.hairdepot.co.za

This policy supplements and does not limit rights under applicable South African law.