Cancellation policy

Purchase Options and Cancellation Policy

Last updated: 2 November 2026

This policy applies to purchases from Tunovect (Pty) Ltd trading as Hair Depot.

1. Once-off purchases

Our standard purchases are once-off, prepaid orders. Creating a customer or professional account, joining our loyalty programme or subscribing to marketing does not create a recurring purchase or authorise automatic repeat charges.

Hair Depot does not currently offer automatically renewing product subscriptions, deferred-payment purchase plans or “try before you buy” arrangements.

2. Cancelling before dispatch

To request cancellation, email larry@hairdepot.co.za as soon as possible. Include your name and order number.

If the order has not been dispatched, we will confirm whether dispatch can be stopped and arrange the applicable refund. We do not charge an administration fee for cancelling an ordinary stocked-product order before dispatch.

Contacting us does not automatically stop an order already being prepared or collected. We will confirm its status and the next steps.

3. Orders already dispatched

If your order has been dispatched, we will advise whether interception is possible or whether the goods must follow our return procedure.

Applicable return eligibility, transport charges and refund arrangements are explained in our Returns and Refunds Policy, available in the website footer.

Please contact us rather than simply refusing delivery so that we can coordinate the return and account for the parcel.

4. Pre-orders and special arrangements

A product will only be sold as a pre-order or under another special purchase arrangement where this is clearly stated before purchase.

Before accepting such an order, we will disclose the payment requirements, estimated availability and applicable cancellation conditions. Any future recurring-payment option will require separate, clear agreement to its charges, frequency and cancellation procedure.

These arrangements do not remove applicable statutory cancellation or refund rights.

5. Refunds and customer rights

Refunds are handled under our Returns and Refunds Policy, including applicable statutory deadlines.

This policy does not limit rights relating to online cooling-off periods, incorrect or defective goods, non-delivery or other protections under South African law.